Terms of Service
Effective Date: [Date]
Version: 4.0
This document constitutes the official terms of service (hereinafter referred to as the "Terms"). It forms a legally binding agreement between V Corp FZE LLC (hereinafter referred to as the "Company"), registered at the address: AMC BLB-651, Ajman, United Arab Emirates, and any individual or legal entity (hereinafter referred to as the "User") who interacts with the Company's Telegram bot (the "Bot") to use its services.
By interacting with the Bot and accepting these Terms as outlined in Section 3, you agree to be bound and abide by these Terms and our Privacy Policy, incorporated herein by reference. If you do not agree to these Terms, you must not use the Bot.
Section 1. Terms and Definitions
For the purposes of this Agreement, the following terms shall have the following meanings:
1.1. Bot – The software and hardware complex owned by the Company, operating on the Telegram messenger platform, through which the Company provides the Services stipulated by this Agreement.
1.2. User – Any capable natural person or an authorized representative of a legal entity who has accepted these Terms and uses the Bot to receive the Company's Services.
1.3. Educational Service Provider (Provider) – A third party, legal entity, or individual entrepreneur who directly provides educational services (courses, programs, lectures, etc.), information about which is provided through the Bot. The Company is not an affiliate of the Provider.
1.4. Company's Services (Services) – Intermediary informational and technological services provided by the Company to the User through the Bot, which are strictly limited to the following:
- providing access to information about educational courses and programs of the Providers;
- providing the technical capability for the User to register for a selected educational course or program;
- organizing the acceptance of payments from the User as an agent for the subsequent transfer of funds to the respective Educational Service Provider.
A key aspect is that the Company's Services do not include the provision of the educational content itself, verification of its quality, or a guarantee of achieving any educational outcomes. These functions are the exclusive prerogative of the Educational Service Provider.
1.5. Acceptance of the Terms – The User's full and unconditional acceptance of the terms of this Agreement by performing the actions specified in Section 3 of this document. Acceptance of the Terms creates a legally binding Agreement between the Company and the User.
1.6. User Interaction – The communication and exchange of information between the User and the Bot, identified by the User's unique Telegram ID.
1.7. Educational Program – A course, training, webinar, lecture, or any other educational service provided by the Provider, information about which is provided by the Bot.
1.8. UAE Legislation – The set of federal laws of the United Arab Emirates and the local laws and regulations of the Emirate of Ajman applicable to the relations of the parties under this Agreement.
Section 2. Subject of the Agreement
2.1. The Company undertakes to provide the User with the Services defined in clause 1.4 of these Terms, and the User undertakes to use the Bot in accordance with the terms of this Agreement and to timely pay for the Educational Programs selected through the Bot.
2.2. This Agreement exclusively governs the relationship between the Company and the User regarding the provision of intermediary Services. All rights and obligations related directly to the content, quality, format, and results of the Educational Program arise between the User and the respective Educational Service Provider.
2.3. The User understands and agrees that by registering for an Educational Program through the Bot, they enter into a direct contractual relationship with the Provider. The terms of the Educational Program, including but not limited to the curriculum, schedule, participant requirements, and refund policy, are established solely by the Provider. The Company is not a party to this agreement between the User and the Provider and bears no liability under it.
2.4. The Company provides the User with information about Educational Programs received from the Providers. The Company is not responsible for the accuracy, completeness, or timeliness of such information, although it makes reasonable efforts to verify it.
Section 3. Acceptance of the Terms
3.1. Acceptance of these Terms, and consequently, the conclusion of the Agreement, is deemed completed by the User upon the sequential performance of the following actions:
- The User starts the Company's chatbot (the "Bot") in the Telegram messenger.
- The User receives a link to the current version of these Terms from the Bot and familiarizes themselves with its contents.
- The User sends an affirmative message (e.g., "Yes", "I agree") in response to the Bot's query asking for acceptance of the Terms.
3.2. By performing the actions specified in clause 3.1, the User confirms that they:
- Have fully read and understood the terms of this Agreement.
- Understand the subject of the Agreement and the meaning of all its terms and provisions.
- Fully and unconditionally accept all terms of this Agreement without any exceptions and/or limitations.
- Possess the necessary legal capacity to conclude and perform this Agreement.
3.3. This acceptance procedure, based on the User's active and unambiguous actions in the Telegram messenger, is recognized by the parties as sufficient to confirm the conclusion of the Agreement in electronic form and has full legal force in accordance with UAE legislation on electronic transactions and trust services.
Section 4. Rights and Obligations of the Parties
4.1. Obligations of the Company
4.1.1. To ensure the functionality of the Bot and access to its features in accordance with the terms of this Agreement, except during periods of technical maintenance.
4.1.2. To provide the technical capability for the User to enroll in selected Educational Programs.
4.1.3. To organize the acceptance of payments from Users through a licensed and secure payment gateway and to timely transfer the received funds (less its commission, if applicable) to the respective Providers.
4.1.4. To process the User's personal data in strict accordance with the Privacy Policy, which is an integral part of this Agreement, and the applicable UAE legislation on personal data protection, in particular Federal Decree-Law No. 45 of 2021.
4.1.5. To provide the User with technical support services on matters related exclusively to the functioning of the Bot and payment processing.
4.1.6. To inform the User of changes to these Terms in the manner prescribed in Section 9.
4.2. Rights of the Company
4.2.1. To temporarily suspend the operation of the Bot for scheduled or unscheduled technical maintenance, having previously notified Users via a message in the Bot.
4.2.2. To block a User from interacting with the Bot and/or terminate the Agreement unilaterally in case of the User's violation of the terms of this Agreement or UAE legislation.
4.2.3. To charge the User a service fee for its Services, if provided for, on the condition of clearly informing the User of the amount of such fee before payment.
4.2.4. To modify, improve, and update the software and functionality of the Bot at its discretion.
4.3. Obligations of the User
4.3.1. To provide accurate, complete, and current information when interacting with the Bot.
4.3.2. To timely and fully pay for the selected Educational Programs.
4.3.3. To use the Bot exclusively for lawful purposes and in accordance with the terms of this Agreement.
4.3.4. To independently and at their own expense ensure the security of their Telegram account. The User is fully responsible for all activities that occur through their Telegram account's interaction with the Bot.
4.3.5. To independently review the terms of a specific Educational Program set by the Provider, including participant requirements, curriculum, and refund policy, before making a payment.
4.3.6. To immediately notify the Company of any unauthorized use of their Telegram account for interaction with the Bot.
4.4. Rights of the User
4.4.1. To access the functionality of the Bot and use the Company's Services to the extent and on the terms provided for in this Agreement.
4.4.2. To receive information about Educational Programs provided by the Bot.
4.4.3. To exercise their rights as a data subject in accordance with UAE legislation and the Company's Privacy Policy, including the right to access, rectify, and erase their data.
4.4.4. To contact the Company's support service on matters related to the operation of the Bot.
4.4.5. To exercise other rights granted to consumers in accordance with the UAE Consumer Protection Law.
For the User's convenience, the key rights and obligations are summarized in the table below. This table is for informational purposes only and does not replace the full text of the Agreement.
| Your Obligations | Your Rights |
|---|---|
|
|
Section 5. Procedure for Provision of Services and Financial Conditions
5.1. Interaction and Service Delivery
5.1.1. To receive the Services, the User interacts with the Company through the Bot. The User's Telegram account is used for their identification.
5.1.2. The User is responsible for the accuracy of the information provided during interaction with the Bot. Providing inaccurate information may result in the inability to provide the Services.
5.2. Cost of Services and Payment Procedure
5.2.1. The cost of Educational Programs is set directly by the Providers and is communicated by the Bot at the corresponding program selection step. The currency of payment is the UAE Dirham (AED).
5.2.2. The Company may charge its own service fee for the provision of Services. If such a fee exists, its amount will be clearly and unambiguously indicated to the User before payment confirmation. The total amount payable, displayed by the Bot, will include both the cost of the Educational Program and the Company's service fee (if applicable).
5.2.3. Payment is made by the User via non-cash methods through a payment gateway, a link to which is provided by the Bot. The Company uses certified and secure payment acceptance systems and does not store the full bank card details of Users.
5.2.4. By making a payment, the User authorizes the Company to act as their agent to transfer funds (less the Company's service fee, if applicable) to the respective Educational Service Provider.
5.2.5. The User's payment obligation is considered fulfilled from the moment funds are successfully debited from their account and credited to the account of the Company or its payment partner.
5.3. Cancellation and Refund Policy
5.3.1. General Provisions. This policy is designed to ensure transparency and compliance with consumer rights in accordance with UAE legislation. The User must clearly distinguish between a refund for the Educational Program and a refund of the Company's service fee.
5.3.2. Refund for the Educational Program.
- The terms, deadlines, and procedure for refunding the cost of an Educational Program are established exclusively by the Provider of that program.
- The Company undertakes to provide the User with the Provider's refund policy or a link to it via the Bot, so that the User can review it before making a payment.
- To initiate a refund, the User must submit a request through the Bot's functionality or contact the Company's support service.
- The Company acts as a facilitator: it forwards the User's request to the Provider and, if the refund is approved by the Provider, carries out the reverse transfer of funds to the User after receiving them from the Provider.
- The decision to refund or refuse a refund is made by the Provider. The Company is not responsible for the Provider's decision and cannot guarantee a refund if it is not provided for by the Provider's policy.
5.3.3. Refund of the Company's Service Fee.
- The Company's service fee (if paid) is charged for the Services actually rendered (providing enrollment, processing payment).
- The Company's service fee is non-refundable from the moment the User is successfully enrolled in the Educational Program and the funds are transferred to the Provider, as the Company's Service is considered fully rendered at this stage.
- Exceptions are cases where a refund is required in accordance with the mandatory provisions of UAE legislation.
5.3.4. Refund Request Procedure.
- The User must submit a refund request within the deadlines established by the policy of the respective Provider.
- The request must state the reason for the refund and include necessary supporting documents (if required by the Provider).
- The Company reviews the request for procedural compliance and forwards it to the Provider within 10 business days.
- The timeframe for the Provider to review the request and issue the refund depends on the Provider's internal procedures.
Section 6. Liability and Limitation of Liability
6.1. The Company is responsible for the proper functioning of the Bot, the security, and the correctness of payment processing within the scope of its Services.
6.2. Limitation of Liability. The User acknowledges and agrees that the Company is an information intermediary and is not liable for the following:
- Content and Quality of Educational Programs. All responsibility for the content, teaching methodology, relevance of information, compliance with the stated description, and the final learning outcomes lies exclusively with the Provider.
- Actions or Omissions of Providers. The Company is not liable for the cancellation or rescheduling of classes, failure by the Provider to fulfill its obligations, or the provision of low-quality services.
- Accuracy of Information. The Company is not liable for any statements, warranties, or promises made by the Provider in the description of the Educational Program.
- Individual User Results. The Company does not guarantee that the User will achieve any specific skills, knowledge, career growth, or employment as a result of completing an Educational Program.
6.3. This limitation of liability is not an attempt by the Company to evade its fundamental obligations but serves to clearly define the areas of responsibility of each party (the Company and the Provider) in accordance with the Bot's operating model. This approach is necessary to comply with UAE consumer protection legislation, which prohibits the unreasonable exemption of a supplier from its main duties. The Company is fully responsible for its Services (the functioning of the Bot and payment processing), while the Provider is fully responsible for its services (educational services).
6.4. The Company's aggregate liability to the User for any claims arising out of or in connection with this Agreement is limited to the amount of the service fee paid by the User to the Company for the specific Service that gave rise to the claim. If no service fee was charged, the Company's liability is limited to 100 AED.
6.5. The Company is not liable for indirect, incidental, or punitive damages, including lost profits, loss of data, or damage to business reputation.
Section 7. Personal Data Protection
7.1. The Company collects, processes, stores, and protects the User's personal data in strict accordance with the UAE Federal Decree-Law No. 45 of 2021 "On the Protection of Personal Data" (PDPL) and other applicable regulations.
7.2. The purposes and legal bases for processing personal data, the categories of data collected, the User's rights as a data subject (including the right to access, rectify, erase, restrict processing, and data portability), the procedure for withdrawing consent, data retention periods, and data protection measures are detailed in a separate document – the "Privacy Policy".
7.3. The Privacy Policy is an integral part of this Agreement. The Bot provides a link to the current version of the Privacy Policy during the User's interaction.
7.4. By accepting these Terms, the User confirms that they have read the terms of the Privacy Policy and give their informed and unambiguous consent to the processing of their personal data in accordance with its provisions.
Section 8. Intellectual Property
8.1. All objects accessible through the Bot, including design elements, text, graphics, illustrations, software code, databases, and other objects (hereinafter referred to as "Content"), are the objects of exclusive rights of the Company or other rights holders.
8.2. The use of the Content, as well as any other element of the Bot, is possible only within the functionality offered by the Bot. No elements of the Content may be used in any other way without the prior written permission of the rights holder.
8.3. The User is granted a limited, non-exclusive, non-transferable, and revocable license to use the Bot and its Content for personal, non-commercial purposes to receive the Services in accordance with this Agreement.
Section 9. Term, Amendment, and Termination of the Agreement
9.1. Term. This Agreement comes into force from the moment of the User's Acceptance of the Terms and remains in effect until its termination on the grounds provided for in this Agreement or by UAE legislation.
9.2. Amendment of the Agreement.
- The Company has the right to make changes to the terms of this Agreement.
- For new Users, the changes take effect from the moment the Bot provides a link to the new version of the Terms.
- For existing Users, the Company undertakes to notify them of upcoming changes at least 21 (twenty-one) calendar days before they take effect. The notification will be sent via a message in the Bot.
- For the changes to take effect for an existing User, their active consent is required. Such consent may be expressed by sending an affirmative response to the corresponding request from the Bot. Continued use of the Bot without such active consent will not be considered acceptance of the new terms. This procedure is introduced to comply with UAE legislation prohibiting unilateral changes to a consumer contract.
- If the User does not agree with the new terms, they have the right to stop using the Bot and terminate the Agreement.
9.3. Termination of the Agreement.
- The User has the right to terminate this Agreement at any time by ceasing to use the Bot and sending a corresponding notification to the Company's support service.
- The Company has the right to terminate the Agreement unilaterally in case of a material breach of its terms by the User, by notifying the User.
Section 10. Applicable Law and Dispute Resolution
10.1. This Agreement is governed by and construed in accordance with the federal legislation of the United Arab Emirates and, where applicable, the legislation of the Emirate of Ajman.
10.2. The parties will seek to resolve all disputes and disagreements that may arise from or in connection with this Agreement through friendly negotiations. The period for pre-trial dispute resolution is 30 (thirty) calendar days from the moment one party receives a written claim from the other.
10.3. If the parties fail to reach an agreement during negotiations, the dispute shall be submitted to the competent courts of the Emirate of Ajman, UAE, which shall have exclusive jurisdiction to resolve such disputes.
Section 11. Final Provisions
11.1. Force Majeure. The parties are released from liability for partial or full non-performance of obligations under this Agreement if such non-performance was the result of force majeure circumstances that arose after the conclusion of the Agreement as a result of extraordinary events that the parties could neither foresee nor prevent by reasonable measures.
11.2. Severability. If any provision of this Agreement is found to be invalid or unenforceable, this will not affect the validity or enforceability of the remaining provisions of the Agreement.
11.3. No Waiver. The failure of one party to exercise any right granted to it by this Agreement does not mean a waiver of that right in the future.
11.4. Language of the Agreement. The official language of this Agreement is English. A translation into any other language is provided solely for the convenience of the Users. In case of any discrepancies between the English and other versions, the English version shall prevail.
Important Notice for the Company: In accordance with the UAE Consumer Protection Law, key information, contracts, and invoices must be provided to consumers in Arabic. The Company is responsible for ensuring that an official and accurate Arabic version of this Agreement is available to Users in the UAE. Failure to comply with this requirement may result in significant fines.
11.5. All notices and communications under this Agreement shall be sent electronically via the Telegram messenger to the User's account from which the interaction with the Bot is carried out, and to the Company's addresses specified in Section 12.
Section 12. Company Details
Full Legal Name: V Corp FZE LLC
Trade License No.: 4861
Legal Address: AMC BLB-651, Ajman, UAE
Official Email for Notices: legal@vcorp-pay.com
Support Service Contact Details: support@vcorp-pay.com